harum Platform Privacy Notice

This page describes what we collect when you use harum and how we keep that data protected. We collect personal information only as needed to operate our platform, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your identity, and comply with Indonesian financial regulations.

We do not sell your data to third parties. We do not track you across other websites. We do not share your payment details with marketers. Your information on harum is encrypted, stored securely, and accessible only to authorized staff and regulatory bodies where legally required.

Our privacy practices reflect our belief that your account on harum is yours alone. This notice explains our commitments and your rights. Services are available only where local law permits.

What data we collect on harum

When you register for harum, we collect your email address, phone number, password, and selected username. During identity verification (KYC), we collect your full legal name, date of birth, national ID number, and address. We may also request a photo of your government-issued ID to confirm identity.

When you use harum to deposit or withdraw, we collect transaction records—the date, amount, payment method (DANA, e-wallet, mobile banking, local payment, bank account), and status. We do not store your full card number or e-wallet credentials; we interface with payment partners' secure systems to process transfers. Our records show only the method type and transaction reference number.

When you engage with our Liga 1 sportsbook, live-dealer tables, slots, or esports markets, we log your activity—the market type, time of placement, outcome, and settlement status. This history is visible in your harum account statistics dashboard so you can review your complete record.

How we use your data on harum

We use your personal information on harum for these purposes: account creation and authentication; identity verification and regulatory compliance; deposit and withdrawal processing; fraud detection and account security; communication about your account status or service updates; and legal compliance with Indonesian financial authorities.

We do not use your harum data for marketing to other companies. We do not sell email addresses or phone numbers to third parties. We do not profile you for targeted advertising outside our platform. Our use of your data stops when you close your harum account or request deletion, subject to legal record-keeping requirements.

Who we share data with on harum

We share your payment information with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals. These partners apply their own privacy policies. We share identity information with Indonesian financial regulators if legally required. We may share anonymized activity data with our game providers (for slot mechanics validation) and live-dealer studios (for table settlement confirmation), but these shares do not include your personal name or contact details.

Our servers may sit outside Indonesia, including in Southeast Asia or international data centers. Your data may be transferred across borders for processing and backup. By using harum, you consent to this data transfer. We maintain the same security standards regardless of server location.

Your rights regarding harum data

You have the right to access your harum account information at any time via your account settings. You can download a copy of your transaction history. You can request correction of inaccurate personal information (name, address, contact details). You can request deletion of your harum account and associated data, subject to applicable legal requirements—we retain records for seven years for regulatory compliance, but we anonymize personal details after account closure.

If you believe we have mishandled your data on harum, you can file a complaint. Contact our support team with details of your concern. We investigate data complaints within ten business days and respond to you directly. If you remain unsatisfied, you may escalate to Indonesian data protection authorities.

On harum, your data is yours. We collect only what we need, store it securely, and never sell it. Transparency is how we earn your trust.

Cookies and tracking on harum

Our harum platform uses cookies to keep you logged in and to remember your preferences (language, theme). These cookies are essential for basic functionality and expire when you log out. We do not use cookies to track you across other websites or build a profile for advertising purposes.

We may use analytics cookies (via internal logs, not third-party trackers) to understand how users navigate our platform and identify technical issues. This data is aggregated and anonymized; it does not identify individual users. You can disable non-essential cookies in your browser settings, but this may affect your harum experience.

Security and encryption on harum

We encrypt all data transmitted between your device and our harum servers using industry-standard TLS encryption. Your password is hashed and salted; we never store plain-text passwords. Your payment information is encrypted at rest in our database. Access to personal data on harum is restricted to authorized staff on a need-to-know basis.

We conduct regular security audits and penetration testing. We maintain incident response procedures to address potential breaches. If we discover unauthorized access to harum user data, we notify affected users and relevant authorities as required by law.

Data retention policy for harum accounts

We retain your harum account information for as long as your account is active. After account closure, we retain transaction records for seven years to comply with Indonesian financial regulations. We retain identity information for one year after closure, then anonymize personal details. We delete cookies and technical logs after they expire (typically 30-90 days).

If you request account deletion on harum, we anonymize your personal details within 30 days but keep transaction records in anonymized form for regulatory compliance. Your email and phone number are removed from our marketing contact lists immediately.

Our harum privacy commitments

We commit to the following practices on harum: transparency about what data we collect and why; secure storage with encryption and access controls; no sale of personal data to third parties; minimal sharing with partners on a need-to-know basis; respect for your rights to access, correct, and delete your information; and timely response to privacy inquiries and complaints.

We also commit to compliance with Indonesian data protection principles and international privacy standards where applicable. If our practices conflict with your local data protection laws, the stricter rule applies on harum.

Contact us about harum privacy

If you have questions about our privacy practices on harum, or if you wish to exercise your data rights, contact our support team via your harum account dashboard. Provide your registered email and a clear description of your request. We respond to privacy inquiries within ten business days.

Users in Jakarta, Surabaya, Bandung, and Medan can reach support through the same channels. We do not operate a separate privacy office; all inquiries route to our general support team, which escalates privacy concerns to authorized personnel.

Updates to this harum privacy notice

We may update this privacy notice to reflect changes in our practices or applicable law. We will notify harum users of material changes by email or platform announcement. Your continued use of harum after an update constitutes acceptance of the revised policy. We recommend reviewing this notice periodically to stay informed.

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