harumLegal Notice

We at harum operate an online entertainment service available only where local law permits. Our services are not available in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before creating an account or engaging with any harum offering.

This legal notice sets out the terms under which harum operates, the scope of our service, your rights and responsibilities as an account holder, and the limitations of our liability. It is binding on both harum and users who create accounts or access our platform.

By accessing harum, you acknowledge that you have read and understood this legal notice, and you agree to comply with all applicable local laws and regulations in your jurisdiction.

Our harum service availability and jurisdiction restrictions

We do not offer our services in jurisdictions where online wagering is prohibited by law. harum is available only to users in regions where the applicable local or national law permits online sportsbook, live-dealer gaming, and slot-game participation. Our service is not available to users in countries, states, provinces, or territories where gaming is illegal, restricted, or subject to government monopoly.

If you are accessing harum from Jakarta, Surabaya, Bandung, Medan, or another Indonesian location, you are responsible for verifying that your local law permits participation in online gaming. We recommend consulting your local government or legal authority if you are uncertain.

harum reserves the right to restrict or terminate service to any user or region at any time if we determine that offering service would violate applicable law. If you access harum from a jurisdiction where our service is prohibited, we reserve the right to close your account and forfeit any remaining balance without refund.

User eligibility and account creation on harum

To create an account on harum, you must be of legal age in your jurisdiction (typically eighteen years or older, but subject to local law). You must provide accurate, complete, and truthful information during signup, including your email address, phone number, and identity documents as requested during KYC verification. You are solely responsible for maintaining the confidentiality of your password and account credentials.

harum does not conduct background checks or verify your legal age independently; you attest to your eligibility by creating an account. If we discover that you are ineligible—underage, from a prohibited jurisdiction, or using false information—we will close your account and may report you to relevant authorities as required by law.

Data protection and privacy on harum

We collect, store, and process your personal data (email, phone number, identity documents, payment information, transaction history) to operate harum and comply with financial regulations. Your data is stored securely and encrypted both in transit and at rest. We do not share your personal information with third parties except where necessary to process deposits/withdrawals or comply with law enforcement requests.

Our full privacy practices are detailed in our Privacy PolicyBy using harum, you consent to the collection and processing of your data as described in that policy.

Payment methods and financial transactions on harum

harum supports deposits and withdrawals via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Your payment information is processed securely and never stored in our systems; we interface with payment partners' secure APIs to complete transactions. We are not responsible for delays, failures, or errors caused by your payment provider, bank, or e-wallet service.

All deposits on harum are final; we do not refund deposits after they post to your account, even if you later decide not to engage with the platform. Withdrawals are processed to your original deposit method and may be subject to verification delays or banking processing times beyond our control. harum is not liable for withdrawal delays caused by your bank or payment provider.

On harum, you are responsible for your own engagement. We provide the platform and settle outcomes automatically. You make all decisions about your participation and budget.

Settlement and market integrity on harum

All market outcomes, live-dealer results, and slot-game payouts on harum are settled automatically according to game rules and published odds. We do not adjust, void, or modify settled outcomes under any circumstances after settlement occurs. Market disputes (e.g., claims that a match result was miscalled) are resolved according to the official league or tournament results; harum does not intervene in disputes between teams, leagues, and regulatory bodies.

harum operates with third-party game providers for slots and live-dealer tables. These games are certified and audited by independent testing laboratories; we do not manipulate odds, RTPs (return-to-player percentages), or game mechanics. If you suspect fraud or irregularity on harum, you may contact our support team with specific details; we investigate all reported concerns.

Limitation of liability and dispute resolution

harum is provided on an "as-is" basis. We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the platform, including losses from market outcomes, technical failures, or payment delays. Our total liability to you is limited to the amount you have deposited into your harum account.

We are not liable for: (a) service interruptions or technical failures; (b) losses from market movements or game outcomes; (c) delays or errors caused by payment providers, banks, or third-party service partners; (d) legal consequences arising from your participation in online gaming in your jurisdiction; (e) unauthorized access to your account if you fail to protect your password.

Any dispute arising from your use of harum shall be governed by applicable Indonesian law (or the law of your jurisdiction if different) and resolved through binding arbitration rather than court proceedings. Both you and harum agree to submit to arbitration for all claims.

Our harum terms and service policy

Your complete rights and obligations as a harum account holder are set out in our Terms & ConditionsThis legal notice is a supplement to those terms. In the event of any conflict between this legal notice and the Terms & Conditions, the Terms & Conditions prevail.

We reserve the right to modify our Terms & Conditions, this legal notice, and our Privacy Policy at any time. Modifications become effective immediately upon posting to harum. Your continued use of the platform after modifications are posted constitutes acceptance of the updated terms.

Account suspension and termination

harum reserves the right to suspend or terminate your account immediately if: (a) you violate these terms or applicable law; (b) we determine you are from a prohibited jurisdiction; (c) we detect fraudulent activity or account compromise; (d) you repeatedly dispute settled market outcomes without cause; (e) you attempt to manipulate or exploit our platform; (f) we are required to do so by law or regulatory authority.

If we suspend or terminate your account, your remaining balance may be forfeited depending on the cause of termination and applicable law. We will provide notification of suspension or termination where legally required.

Contact and legal inquiries

If you have legal questions or concerns about this notice, our Terms & Conditions, or our Privacy Policy, contact our support team via the email address listed on the harum platform. We respond to legal inquiries within five business days where possible. For formal legal notices, you may submit correspondence in writing to the harum registered office address (available upon request through support).

harum is committed to complying with applicable law in all jurisdictions where we operate. If you are a regulatory authority or law enforcement agency with questions about harum, contact us through our official support channels.

Jurisdiction and governing law

This legal notice is governed by and construed in accordance with the laws of Indonesia, unless you are accessing harum from a jurisdiction with mandatory consumer-protection laws that supersede Indonesian law. In that case, the laws of your own jurisdiction apply to any dispute or claim.

All proceedings arising from your use of harum shall be conducted in English unless your jurisdiction requires proceedings in a local language, in which case you may request translation at your own cost.

Related information